YOUR ORDER
SHIPPING POLICY
Once your order details are confirmed, your item will be carefully prepared and shipped within 2 weeks.
- Carrier: We use Swiss Post for all deliveries, with a tracking number provided.
- Delivery areas: We ship within Switzerland and internationally.
- Shipping fees: Free shipping in Switzerland for orders over CHF XX. International shipping fees vary based on the destination.
- Taxes and duties: International orders may be subject to taxes and customs duties, which are the responsibility of the buyer.
RETURN POLICY
If your purchase isn’t quite right, you can return it for a refund within 14 days of your delivery date.
- Conditions: Returned items must be in their original condition, unused, and in their original packaging.
- Return process: To initiate a return, please contact us at [email] with your order number and a brief explanation.
- Return shipping costs: Return shipping is the customer’s responsibility unless the item is faulty or damaged.
- Refunds: Refunds will be issued within 7 business days after receiving the returned item, using the original payment method.
PAYMENT METHODS
We accept the following payment methods:
- Credit/Debit Cards
- TWINT
- PayPal
- Bank Transfer (for payments within Switzerland)